Category – ITIL®
Course Description
ITIL® Foundation Bridge (Version 5) is intended for candidates who have successfully achieved the ITIL 4 Foundation certification (or any ITIL 4 higher level certification except Cloud and Sustainability) and wish to transition to ITIL Foundation (Version 5). This bridge course focuses exclusively on the new, changed, and expanded concepts introduced in Version 5 and does not reassess topics that remain unchanged from ITIL 4 Foundation.
ITIL® Foundation Bridge (Version 5) introduces candidates to the key concepts of digital product and service management not addressed in ITIL 4 Foundation and establishes a common language for effective practice across organizations. It provides an overview of the ITIL (Version 5) framework, including updates and additions to core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services. ITIL Foundation Bridge (Version 5) enables candidates to build on their ITIL 4 knowledge and understand how value can be co-created through the effective management of products and services. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.
Course Objectives
At the end of this course, you should be able to:
- understand digital product and service management in ITIL (Version 5)
- understand service relationships in the context of digital products and services
- understand the ITIL Value System (ITIL VS)
- understand governance and the ITIL Guiding Principles in ITIL (Version 5)
- understand the ITIL Product and Service Lifecycle Model and the value chain activities
- understand value stream and their management
- understand the ITIL Four Dimensions of Product and Service Management
- understand how AI affects ITIL, what AI Governance is, and how ITIL integrates with other frameworks (PRINCE2® and DEVOPS INSTITUTE®).
| Details | Information |
|---|---|
| Duration | 8 hours (1 day) |
| Course Delivery | Classroom or Virtual Classroom |
| Languages | English |
Target Audience
The ITIL® Foundation Bridge (Version 5) is designed for professionals who already hold an ITIL 4 Foundation certification and want to upgrade to the latest framework.
The target audience includes ITSM managers, service delivery leads, IT operations professionals, and consultants seeking to update their knowledge of AI-enabled, digital-first practices.
Pre requisites
ITIL 4 Foundation Certified
Examination Details
| Questions | 20 questions |
| Type | Multiple choice |
| Passing Marks | 13 out of 20 (65%) |
| Duration | 30 minutes |
| Mode | Closed |
Course Coverage
- Module 1: Key concepts of digital product and service management
- Module 2: Service relationships
- Module 3: The ITIL Value System (ITIL VS)
- Module 4: Governance
- Module 5: ITIL Guiding Principles
- Module 6: Value chain, lifecycle activities and ITIL management practices
- Module 7: Value streams
- Module 8: Continual improvement
- Module 9: The Four Dimensions of Product and Service Management and AI
- Module 10: ITIL and other frameworks integration
Certificate
ITIL® Foundation Bridge (Version 5)
Certificate Renewal
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
ITIL®️, PRINCE2®️ and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Copyright ©️ PeopleCert group 2025. Reproduced under license from PeopleCert. All rights reserved.
The ITIL®️ Version 5 Foundation course is provided by Quint Consulting Services Pvt. Ltd, an ATO of PeopleCert.
Please feel free to contact us or send your inquiry to info@quintconsultingservices.com, and our team will be happy to provide a suitable solution.
