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2024 heralds a transformative era for IT service management (ITSM), driven by technological innovations and evolving organizational needs. As businesses navigate the complexities of digitalization, eight emerging trends are reshaping the landscape of ITSM. From AI-driven automation and DevOps integration to the prioritization of zero-trust security and sustainable IT practices, these trends encapsulate the essence

In the fast-paced world of information technology (IT), implementing artificial intelligence (AI) into IT Service Management (ITSM) has become more than just a trend, it’s essential as businesses search for methods to boost productivity, cut expenses, and obtain a competitive advantage.  AI has the potential to revolutionize ITSM by automating repetitive tasks, enhancing efficiency, and

Says Morgan Fraud, the author of The Thinking Corporation, “Given that we are all capable of contributing new ideas, the question becomes how do you successfully generate, capture, process and implement ideas?” Becoming an organization capable of answering this question can benefit in a number of ways

Says Morgan Fraud, the author of The Thinking Corporation, “Given that we are all capable of contributing new ideas, the question becomes how do you successfully generate, capture, process and implement ideas?” Becoming an organization capable of answering this question can benefit in a number of ways