Category – ITIL®
Course Description
ITIL® Service (Version 5) is intended to provide candidates with the guidance needed to achieve excellence in digital service management, in alignment with the ITIL guidance. Furthermore, it provides practical direction to help candidates align people, processes, and technology, to manage services across the full lifecycle, ensuring resilience, responsiveness, and customer satisfaction.
ITIL Service defines a service as a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer managing specific costs and risks. Services are not merely technical solutions; they are structured systems of design, delivery, support, and continual improvement that evolve over time. By positioning services as a core organizational capability, ITIL Service connects operations to strategic outcomes, highlighting how delivery and perception together sustain value.
Course Objectives
At the end of this course, you should be able to:
- understand key concepts of digital products and services
- explain the scope, purpose, benefits, and challenges of the ITIL Product and Service Lifecycle Model
- describe how value chain activities support the lifecycle
- explain and apply the purpose, steps, roles, outputs, CSFs, metrics, and recommendations for each activity
- explain how management practices enable value chain activities
- describe how operating models and value streams support digital service managemen
- understand how AI, automation, PRINCE2, and DevOps enhance lifecycle delivery
| Details | Information |
|---|---|
| Duration | 3 Days (24 hours) |
| Course Delivery | Classroom or Virtual Classroom |
| Languages | English |
Target Audience
The target audience includes ITSM managers, service delivery leads, IT operations professionals, Product Managers, Software Engineers and consultants seeking to update their knowledge of AI-enabled, digital-first practices.
Pre requisites
ITIL 4 Foundation or ITIL Foundation (Version 5)
Examination Details
| Questions | 40 questions |
| Type | Multiple choice |
| Passing Marks | 28 out of 40 (70%) |
| Duration | 90 minutes |
| Mode | Open book |
Course Coverage
- Module 1: Digital products and services
- Module 2: Discover
- Module 3: Design
- Module 4: Acquire
- Module 5: Build
- Module 6: Transition
- Module 7: Operate
- Module 8: Deliver
Certificate
ITIL Service (Version 5)
Certificate Renewal
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
ITIL®️, PRINCE2®️ and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Copyright ©️ PeopleCert group 2025. Reproduced under license from PeopleCert. All rights reserved.
The ITIL®️ Version 5 Foundation course is provided by Quint Consulting Services Pvt. Ltd, an ATO of PeopleCert.
Please feel free to contact us or send your inquiry to info@quintconsultingservices.com, and our team will be happy to provide a suitable solution.
