Category – ITIL®
Course Description
ITIL Transformation (Version 5) provides practical and adaptable guidance to help professionals and organizations get the best out of ITIL, including clear, structured advice for the successful implementation of management changes.
ITIL Transformation differs from routine improvement in its scale, scope, cost and risk. It requires coordinated change across many dependencies and may involve significant uncertainty. Understanding transformation complexity helps explain why different contexts require different methods; predictable contexts allow detailed planning while unpredictable ones require adaptive approaches. Transformation work is structured into four interconnected layers: governance, positioning, execution and learning, which together connect strategic direction, contextual understanding, implementation, and continual improvement.
The new ITIL Transformation includes guidance on how to:
- transform the way you manage products and services holistically across their lifecycle
- turn transformation into practical action to drive real growth
- be AI-native while remaining human-centric during transformation
- enhance transformation with digital and AI capabilities, responsibly and effectively
- speak a common language across teams to enable winning
Course Objectives
At the end of this course, you should be able to:
- explain core ITIL concepts and how they support transformation
- describe transformation layers, stages, patterns, and contexts
- explain how tools, methods, governance models, and measurements are used in transformation
- explain how AI, DevOps, and project management integrate with ITIL for value creation
| Details | Information |
|---|---|
| Duration | 3 Days (24 hours) |
| Course Delivery | Classroom or Virtual Classroom |
| Languages | English |
Target Audience
The target audience includes ITSM managers, service delivery leads, IT operations professionals, Product Managers, Software Engineers and consultants seeking to update their knowledge of AI-enabled, digital-first practices.
Pre requisites
ITIL 4 Foundation or ITIL Foundation (Version 5)
Examination Details
| Questions | 40 questions |
| Type | Multiple choice |
| Passing Marks | 28 out of 40 (70%) |
| Duration | 90 minutes |
| Mode | Open book |
Course Coverage
- Module 1: Introduction to ITIL Transformation
- Module 2: The ITIL Transformation Model
- Module 3: Common patterns for transformation
- Module 4: Measurement, learning, and synthesis
- Module 5: ITIL and AI
- Module 6: ITIL and other frameworks
Certificate
ITIL Transformation (Version 5)
Certificate Renewal
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
ITIL®️, PRINCE2®️ and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Copyright ©️ PeopleCert group 2025. Reproduced under license from PeopleCert. All rights reserved.
The ITIL®️ Version 5 Foundation course is provided by Quint Consulting Services Pvt. Ltd, an ATO of PeopleCert.
Please feel free to contact us or send your inquiry to info@quintconsultingservices.com, and our team will be happy to provide a suitable solution.
