Category – ITIL®
Course Description
ITIL® Strategy (Version 5) is intended to empower candidates to act with clarity and confidence by ensuring every technology investment supports business strategy and outcomes, in alignment with the ITIL guidance. Furthermore, the qualification will provide the candidates with the confidence that products and services deliver measurable value and embed a culture of trust, agility, and continuous value co-creation in a rapidly evolving world.
Strategy is the foundation for how organizations create, sustain, and evolve value in an increasingly complex and technology-driven world. ITIL Strategy provides guidance on how organizations can define, direct, and sustain value creation in dynamic environments. It translates strategic intent into actionable, sustainable change, supports evidence-based decision-making, balances ambition with operational capacity, and maintains relevance through continual learning and adaptation across the service lifecycle.
The new ITIL Strategy includes guidance on how to:
- manage products and services holistically across their lifecycle, from a strategic perspective
- turn strategy into practical action to drive real growth
- develop, deliver, and sustain an AI-native strategy while remaining human-centric
- enhance strategy with digital and AI capabilities, responsibly and effectively
- speak a common language across teams to enable winning strategies
Course Objectives
At the end of this course, you should be able to:
- recall core ITIL concepts such as the ITIL Guiding Principles, the ITIL Product and Service Lifecycle, the ITIL Four Dimensions, and the ITIL Value System
- describe key strategy concepts including digital strategy, vision, values, digital transformation, and strategy in a VUCA environment
- identify strategic considerations across organizations and people, partners and suppliers, information and technology, and value streams and processes
- explain the ITIL Strategy Management Model and its two cycles: strategy development and strategy implementation
- understand how ITIL integrates with DevOps and PRINCE2
| Details | Information |
|---|---|
| Duration | 3 Days (24 hours) |
| Course Delivery | Classroom or Virtual Classroom |
| Languages | English |
Target Audience
The target audience includes ITSM managers, service delivery leads, IT operations professionals, Product Managers, Software Engineers and consultants seeking to update their knowledge of AI-enabled, digital-first practices.
Pre requisites
ITIL 4 Foundation or ITIL Foundation (Version 5)
Examination Details
| Questions | 40 questions |
| Type | Multiple choice |
| Passing Marks | 28 out of 40 (70%) |
| Duration | 90 minutes |
| Mode | Open book |
Course Coverage
- Module 1: Key ITIL terms and definitions
- Module 2: The ITIL Strategy Management Model
- Module 3: Strategic capabilities
- Module 4: ITIL and other frameworks
Certificate
ITIL® Strategy (Version 5)
Certificate Renewal
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
ITIL®️, PRINCE2®️ and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Copyright ©️ PeopleCert group 2025. Reproduced under license from PeopleCert. All rights reserved.
The ITIL®️ Version 5 Foundation course is provided by Quint Consulting Services Pvt. Ltd, an ATO of PeopleCert.
Please feel free to contact us or send your inquiry to info@quintconsultingservices.com, and our team will be happy to provide a suitable solution.
