Category – ITIL®
Course Description
ITIL® AI Governance (Version 5) is intended to provide candidates with practical guidance for governing AI responsibly, effectively, and at scale – helping organizations and professionals capture AI’s benefits while managing its risks. In a world where AI is becoming the default, the qualification supports a holistic understanding of AI governance, combining proven principles with practical, role-aligned guidance.
The qualification helps candidates understand how to establish clear oversight and accountability for AI across functions; balance innovation, ethics, and compliance without compromising speed or agility; remain human-centric so people stay in meaningful control of AI outcomes; and scale AI responsibly to turn ambition into measurable, sustainable value. It also supports the use of a common language across teams to align governance, build trust, and accelerate responsible AI adoption across every AI-responsible role in the organization.
Course Coverage
- Key terms and concepts
- ITI
- Governance
- AI fundamentals
- Introduction to AI
- AI value in industries and organizational functions
- The ITIL AI Capability Model (6C model)
- AI risks and challenges
- AI and strategy
- AI governance
- AI governance key terms and concepts
- The ITIL AI Governance Improvement Model and governance patterns
- Assessing and stress-testing AI governance readiness (Assess and stress-test step)
- Defining governance requirements and designing adjustments (Define and design step)
- Implementing AI governance improvements (Implement step)
- Maintaining, assuring, and improving AI governance (Maintain step)
- Governance orientation, stewardship, and continual improvement
- 8 Compliance, regulation, and external alignment
- Practical application of AI governance
- Scenario context and governance baseline
- Assessing and stress-testing AI governance readiness
- Defining governance requirements and designing adjustments
- Implementing AI governance improvements
- Maintaining the AI governance system
- Holistic and end-to-end scenario application
| Details | Information |
|---|---|
| Duration | 16 hours (2 days) |
| Course Delivery | Classroom or Virtual Classroom |
| Languages | English |
Target Audience
ITIL AI Governance is designed for professionals involved in the adoption, governance, management, or oversight of artificial intelligence within their organizations. It is particularly suitable for those seeking to ensure that AI is implemented in a responsible, ethical, compliant, and business-aligned manner.
Pre requisites
There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.
Examination Details
| Questions | 40 questions |
| Type | Multiple choice |
| Passing Marks | 28 out of 40 marks required to pass (70%) |
| Duration | 90 minutes |
| Mode | Open book |
Certificate
ITIL® AI Governance Version 5
Certificate Renewal
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
ITIL®️, PRINCE2®️ and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Copyright ©️ PeopleCert group 2025. Reproduced under license from PeopleCert. All rights reserved.
The ITIL®️ Version 5 Foundation course is provided by Quint Consulting Services Pvt. Ltd, an ATO of PeopleCert.
Please feel free to contact us or send your inquiry to info@quintconsultingservices.com, and our team will be happy to provide a suitable solution.
