Introduction
In today’s fast-paced digital world, businesses face unprecedented challenges in keeping mission‑critical applications and infrastructure running smoothly while simultaneously developing transformative technologies such as cloud computing, artificial intelligence (AI), and Big Data. For HPE Managed Services, the mission is clear: drive sustainable growth by securely delivering world-class managed services. By adapting and adopting ITIL® 4 guidance, Hewlett Packard Enterprise aims to deliver exceptional customer experiences and enable business outcomes.
This business white paper presents our approach and the journey taken to implement ITIL best practices, illustrating design thinking, people aspects, and how to perform, transform, and align with the HPE Managed Services strategy. It offers an example of benefiting from ITIL within a short cycle time.
About HPE Managed Services
HPE Managed Services offloads the heavy lifting of running modern IT when and where customers need it. With unique IP and automation, along with a team of over 15,000 service professionals, our services deliver comprehensive monitoring, operations, administration, and optimization, resulting in nearly continuous improvement across all areas of IT. HPE is focused on driving the business forward for partners and customers so their IT runs at optimal performance, reliability, and cost-effectiveness.
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