Salient Features
- Process maturity assessment based on ITIL 4 best practices framework and ISO 20000 standard
- A systematic analysis of IT service management processes / practices
- approx. 3000 reference points evaluation (processes/practices features)
- more than 30 years of end-to-end assessment and implementation experience
- Industry recognized and proven methodologies
Key Benefits
- Holistic processes/practices assessment
- Validation against adherence and compliance to ITIL 4 best practices framework and ISO 20000 standard
- Assistance in developing a realistic and effective roadmap for ISO 20000/ ITIL4 Journey
- Tools Independent
- Comprehensive processes/practices evaluation
- Industry Proven Methodology
When to go for Assessment
- Business demand for adherence of ITIL4 Practices
- Prior to ITIL4 Implementation
- Post ITIL4 Implementation
- Prior to ISO 20000 Certification by RCB (Registered Certified Body)
- Sustenance of ISO 20000 Certification
- Prior to processes/practices tool integration
- Value relationship processes assessment for outsourced environments
- Identification of Improvement opportunities for Service management for effective IT Business Alignment
- Benchmarking of Industry specific process alignment
Who Should go for Assessment
Overall Duration
- IT service providers
- Customers who have outsourced their IT
- Internal IT Organizations
- Captive Centres
- Assessment (Quick Scan): 4-5 weeks
- Assessment (Comprehensive Scan): 8- 10 weeks
Key Deliverables
- Quantitative Assessment – Process Assessment Score
-
Qualitative Assessment –
1.Process Benchmark
2.Process Recommendations - Roadmap for Improvements
Contact Quint
Address
C-91, 92 3rd Floor, Sector 2, Noida, Uttar Pradesh 201301
info@quintconsultingservices.com
Phone
+91 98 1885 5635
