Customer Success Summit Delhi 3.0 2025

After the success of CSS 3.0 in Bangalore (22–23 August) and CSS 3.0 in Mumbai (26 September), we are thrilled to bring the Quint Customer Success Summit 3.0 – 2025 to Delhi on 28 November, in association with our global best practices partner, PeopleCert.

This year’s theme, “SPARK: Customer Success Partnership And Relationship Keys,” introduces a transformative framework guiding organizations through the full customer lifecycle—Acquire, Retain, Grow, and Expand—to build lasting partnerships and deliver exceptional value at every stage.

Summit Highlights:

1. Acquire – Igniting relationships through strategic needs assessment and strong governance frameworks
2. Retain – Driving continuous value with optimized service delivery and proactive relationship management
3. Grow – Amplifying impact via digital transformation, process optimization, and innovation management
4. Expand – Turning success into broader reach through reference customers, new market segments, and ecosystem partnerships

Recap of our previous events:

CSS 3.0 Bangalore:

• Critical importance of Customer Success in today’s world
• Introduction of Customer Success 3.0 Framework
• Key goals and objectives of Customer Success
• Building a winning Customer Retention Playbook
• Acquire & Retain, Grow & Expand : Ideal Play Book
• AI Innovations Shaping the Future of ITSM

CSS 3.0 Mumbai:

• Service Delivery & Service Excellence for Customer Success
• Leveraging technology and AI for enhanced customer experience
• Cross-departmental collaboration for Customer Success

We would be delighted to have you join us in Delhi on 28 November as we continue this journey of innovation and excellence in Customer Success.

👉Click here to confirm your participation and be part of this transformative conversation around customer success and relationship evolution.

We look forward to welcoming you to Customer Success Summit 3.0 and continuing this journey together.