Event Details
Venue : Holiday Inn Mumbai International Airport
Date: 26 September 2025
Speakers
We are delighted to welcome you to the next chapter of our flagship event series – Customer Success Summit 3.0. Building on the success of our previous summits, this year we take a bold step forward in redefining IT service provider–customer relationships.
Theme 2025:
SPARK: Customer Success Partnership And Relationship Keys
A pioneering framework designed to ignite powerful, transformative customer relationships. SPARK guides organizations through the complete lifecycle—Acquire, Retain, Grow, Expand—helping build lasting partnerships and delivering exceptional value at every stage of the journey.
Why Attend?
Discover exclusive insights from global thought leaders.
Explore real-world strategies to strengthen customer success.
Connect with industry peers driving innovation and growth.
Summit Highlights:
Acquire
Ignite relationships through strategic needs assessment, thoughtful vendor evaluation, and governance frameworks that set the foundation for success.
Retain
Fuel continuous value with optimized service delivery, proactive performance monitoring, and strong relationship management that builds trust and reliability.
Grow
Amplify impact through digital transformation, business process optimization, and innovation management—deepening relationships and creating new value.
Expand
Transform success into broader opportunities by developing reference customers, entering new markets, and building ecosystem partnerships for sustainable growth.
Speakers
Event Photos
