Category – ITIL®
Course Description
The ITIL 4 Acquiring and Managing Cloud Services qualification is intended to provide candidates with best practice guidance on how to use the capabilities offered by the cloud to identify and pursue opportunities, manage risks, and achieve their desired business outcomes. It is also intended to provide the candidate with the practical skills and knowledge necessary to create, align and integrate key concepts of the ITIL framework to the cloud consumer journey.
The ITIL 4 Acquiring and Managing Cloud Services examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Acquiring & Managing Cloud Services publication to align and integrate key elements of the ITIL framework such as the Guiding Principles and the Service Value Chain with a ‘cloud services user journey’.
Course and Learning Objectives
At the end of this course, participants will be able to:
- Understand the role of cloud services in an organization
- Know how to define an organization’s requirements and readiness to adopt cloud solutions
- Know how to identify the types of cloud services and understand their applicability to an organization’s context
- Understand how cloud services are selected and procured
- Know how to onboard and offboard cloud services
- Know how to manage the use of cloud services
- Know how to evaluate and improve a cloud strategy
Course Approach
This course is delivered in a classroom/virtual mode using a case study and exercises tha tare designed to enhance the candidates understanding of ITIL 4. Candidates who have attended this course, and have done some self study, are suitably prepared to take the ITIL 4 Acquiring & Managing Cloud Services test.
Course Student Material
Students will receive an ITIL4®Acquiring & Managing Cloud Services digital workbook containing all of the presentation materials, course notes, case study and sample exams. Apart from this, all candidates will be also getting ITIL 4 Acquiring and managing cloud services core guidance manual from AXELOS/ PEOPLECERT.
Examination Format:
- 40 questions Multiple choice
- 90 minutes’ duration
- Closed Book.
Course Coverage
Module 1: Course Introduction
- Let’s Get to Know Each Other
- Course Overview
- Course Learning Objectives
- Target Audience
- ITIL® 4 Certification Scheme
- Course Structure
- Cloud Customer Journey
- Course Components
- Course Agenda
- Exam/Assessment Details
Module 2: Key Concepts Of Cloud
- Introduction to Cloud
- Types of Cloud Solution
- Governance and Shared Responsibility
- The Cloud Consumer Journey
Module 3: Explore: Can The Organization Benefit From Cloud?
- Cloud’s Role in Strategy
- Cloud Strategies
- Setting the Strategic Scope
- Cloud Strategic Positioning
- Value: Outcomes, Costs, and Risks
- Formulating the Initial Cloud Strategy
Module 4: Engage: Meeting A Cloud Service Provider
- Understanding the CSP Landscape
- Types of Services to be Considered
- Defining Requirements for Cloud Services
- Request for Information and Proof of Concept
- Conducting a Cloud Readiness Assessment
- Engaging with Cloud Service Providers
- Reviewing the Cloud Strategy and Cloud Service Requirements
Module 5: Offer: Selecting The Right Services And Service Provider
- Minimum Return on Investment
- Communicating Requirements
- Request for Proposal
- Reviewing Proposals
- ROI of Proposed Cloud Services
- Business Case for Cloud Services
Module 6: Agree: Negotiating And Planning
- Agreeing and Planning Value Co-creation
- Negotiating and Agreeing to a Cloud Service
- Cloud Service Agreements
- Shared Responsibility Model
- Roles and Responsibilities Map
- Charging Models
Module 7: Onboard (And Offboard): Moving To The Cloud
- General Considerations for Onboarding
- Migrating to Cloud as a Part of an Onboarding Initiative
- Security and Compliance Considerations
Module 8: Co-Create: Enabling Value
- Operating Model Alignment
- Value Co-creation Map for Cloud
- Value Co-creation Drivers in Practice
- Managing the Optimization of Cloud Service Consumption
- Managing Cloud Service Quality
- Using Cloud Tools for Value o-creations
Module 9: Realize: Measuring and Improving
- Maintaining Operating Model Alignment
- VUCA and the Value Co-creation Map
- Continual Improvement and the Value Co-creation Map for Cloud
Duration
24 hours (3 days)
Course Delivery
Classroom or Virtual Classroom
Languages
English
Target Audience
- C-level (and aspiring C-level)
- Cloud architects and cloud consultants
- Procurement and Capture Manager considering procuring cloud services
- Individuals continuing their journey in service management
- ITSM managers and aspiring ITSM managers
- Managers of all levels involved in shaping direction and strategy or developing a continually improving team
- Existing ITIL qualification holders wishing to develop their knowledge
Pre requisites
There are no formal pre-requisites for studying Acquiring & Managing Cloud Services.
Certificate
ITIL® 4 Specialist: Acquiring & Managing Cloud Services
There are several options available for this training. Please contact us or send your inquiry to info@quintconsultingservices.com, and we will provide you with a suitable solution.
