Category – ITIL®
Course Description
The ITIL 4 Specialist: Business Relationship Management module is for IT professionals who are involved in establishing and nurturing the relationships between service providers and consumer organisations, and their stakeholders.
This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Business Relationship Management practice. It is intended to provide candidates with best practice guidance from the strategic as well as day-to-day perspectives on how to apply in practice concepts such as stakeholders analysis and management of requirements, BRM roles and responsibilities, models and techniques, and service relationships.
In addition, the ITIL Maturity Model is introduced as a tool to help candidates assess and measure the organization’s capabilities in service management and identify actions on improvement opportunities to develop BRM capabilities.
The ITIL 4 Business Relationship Management module is structured and aligned around the ITIL framework and the ITIL Practice Guides. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Business Relationship Management publication including key elements of the ITIL 4 framework such as the ITIL Service Value Chain model and how it is used with the ITIL practices to create value.
This course will help you to:
- Define Business Relationship Management roles, responsibilities, knowledge, and skills
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Apply Business Relationship Management metrics and practice success factors to improve performance
- Measure, assess and develop Business Relationship Management capability by using the ITIL Maturity Model.
| Details | Information |
|---|---|
| Duration | 24 hours (3 days) |
| Course Delivery | Classroom or Virtual Classroom |
| Languages | English |
Target Audience
- Individuals continuing their journey in service management
- Business Relationship Managers
- Service Level Managers
- IT Professionals
- Service Managers
- IT Consultants
- Service Owners and Process Owners
Examination Details
| Questions | 40 questions |
| Type | Multiple choice |
| Passing Marks | 26 out of 40 marks required to pass (65%) |
| Duration | 90 minutes duration |
| Mode | Closed book |
Pre requisites
ITIL®4 Foundation certification mandatory
Certificate
ITIL®4 Specialist: Business Relationship Management
Certificate Renewal
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
Please feel free to contact us or send your inquiry to info@quintconsultingservices.com, and our team will be happy to provide a suitable solution.
