Category – ITIL®
Course Description
The ITIL 4 Specialist: Collaborate, Assure and Improve combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these practices.
- ITIL® 4 Practitioner: Relationship Management
- ITIL® 4 Practitioner: Supplier Management
- ITIL® 4 Practitioner: Service Level Management
- ITIL® 4 Practitioner: Continual Improvement
- ITIL® 4 Practitioner: Information Security Management
This course will help you to:
- Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Integrate the practices in the organisation’s value streams
- Understand the interfaces and synergies across these five practices
- Apply metrics and practice success factors to improve performance
- Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity
| Details | Information |
|---|---|
| Duration | 24 hours (3 days) |
| Course Delivery | Classroom or Virtual Classroom |
| Languages | English |
Target Audience
- Individuals continuing their journey in service management
- ITSM managers and aspiring ITSM managers
- ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
- Existing ITIL qualification holders wishing to develop their knowledge
- Aspiring for ITIL4 Master qualification *
- * * (It is mandatory to be Digital IT strategy and ITIL4 Managing Professional certified)
Examination Details
| Questions | 60 questions |
| Type | Multiple choice |
| Passing Marks | 39 out of 60 (65%) |
| Duration | 90 minutes |
| Mode | Closed book |
Pre requisites
ITIL®4 Foundation certification mandatory
Certificate
ITIL® 4 Specialist: Collaborate, Assure and Improve
Certificate Renewal
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
ITIL®️, PRINCE2®️ and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Copyright ©️ PeopleCert group 2025. Reproduced under license from PeopleCert. All rights reserved.
The ITIL® 4 Foundation course is provided by Quint Consulting Services Pvt. Ltd, an ATO of PeopleCert.
Please feel free to contact us or send your inquiry to info@quintconsultingservices.com, and our team will be happy to provide a suitable solution.
