Category – ITIL®
Course Description
ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
The ITIL 4 Drive Stakeholder Value (DSV) course provides an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.
Course and Learning Objectives
This course prepares students for the Drive Stakeholder Value exam. After participating in this course, a candidate can demonstrate sufficient understanding and application of ITIL 4 to all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. The ITIL 4 Drive Stakeholder Value qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidates practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows.
The purpose of the ITIL 4 Drive Stakeholder Value Qualification is:
- to understand how customer journeys are designed
- to Know how to target markets and stakeholders
- to know how to foster stakeholder relationships
- to Know how to shape demand and define service offerings
- to know how to align expectations and agree details of services
- to Know how to onboard and offboard customers and users
Course Approach
This course is delivered in a classroom setting using a case study and exercises that are designed to enhance the candidates understanding of ITIL 4. Students who have attended this course, and have done some self study, are suitably prepared to take the associated ITIL 4 DSV test.
Course Student Material
Students will receive an ITIL® DSV classroom workbook containing all of the presentation materials, course notes, case study and sample exams.
Duration
24 hours (3 days)
Course Delivery
Classroom or Virtual Classroom
Languages
English
Target Audience
The target audience for this qualification is:
• individuals continuing their journey in service management
• ITSM managers and aspiring ITSM managers
• ITSM practitioners managing the operation of IT-enabled & digital products and services, and those
• responsible for the end-to-end delivery
• existing ITIL qualification holders wishing to develop their knowledge.
Pre requisites
For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.
About the Examination
The exam is closed book with forty (40) multiple choice questions. The pass score is 70% (28 out of 40 questions). The exam lasts 90 minutes. The exam can be taken Online.
Certificate
ITIL® 4 Specialist Drive Stakehollder Value
Credits
Upon successfully achieving the ITIL Foundation certificate, student registered with PMI will be recognized with 21 Professional Development Units (PDU’S).
Reference Materials
The ITIL 4 Drive Stakeholder Value publication and the ITIL Practices Guidance documentation should be used for study, they are NOT permitted to be used in the exam.
ITIL4 training delivery formats
We offer multiple learning formats. Whether it’s in a classroom or online, public or private, we have an option to match your needs.
All our training programs are exclusively offered together with their respective examination voucher, regardless of the mode of delivery (classroom, virtual, or e-learning). The exam voucher is always included in the package and is not offered separately.
About the Virtual training format
Quint Academy’s instructor-led online “virtual” trainings allows students to receive the personal attention Quint’s world-class practitioners from their computer. Gain valuable insights/anecdotes, ask questions, and receive personal preparation for the exam by attending a class from an online collaboration platform.
About the eLearning format
eLearning is the most efficient and cost-effective way for students to prepare themselves for certification. All course materials are provided for students to self-learn on their own time and take the exam once they are comfortable with the content. The included exam must be taken 120-days from the date of purchase.
About the Classroom format
Our engaging and impactful instructor-led training connects students with other peers in their field, as well as our experts in a traditional classroom learning atmosphere. This ensures the highest quality professional development experience possible.
In-company format
Quint Academy develops customized training programs for organizations with specific objectives. Increase your team’s efficiency in a private and professional development session at the location of your choice.
ITIL®️, PRINCE2®️ and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Copyright ©️ PeopleCert group 2025. Reproduced under license from PeopleCert. All rights reserved.
ITIL®️ 4 Specialist Drive Stakeholder Value course is provided by Quint Consulting Services Pvt. Ltd, an ATO of PeopleCert.
There are several options available for this training. Please contact us or send your inquiry to info@quintconsultingservices.com, and we will provide you with a suitable solution.
