Category – ITIL®
ITIL 4 brings ITIL up to date in 2019 by revising many established ITSM practices and placing them in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile and DevOps.
Course Description
The ITIL® 4 Specialist: Sustainability in Digital and IT course is a 3-day course based on the ITIL® 4 Specialist: Sustainability in Digital and IT candidate syllabus from AXELOS. The course provides the practical skills necessary to enable an organization to deliver value by introducing sustainable practices. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Sustainability in Digital and IT certification exam.
The ITIL® 4 Specialist: Sustainability in Digital and IT course explores how service organizations can address sustainability challenges concerning their digital and IT strategies, tactics, and operations; focusing on ITIL’s Service Value Chain and ITIL practices. It focuses on IT and digitally-enabled services’ role in the environment while exploring opportunities to positively impact it by adopting and driving sustainable and ethical behavior and a mindset that goes beyond individuals and impacts businesses at an organizational level.
Course and Learning Objectives
The ITIL® 4 Specialist: Sustainability in Digital and IT course covers the content in relation to the following learning outcomes of the exam specification for ITIL® 4 Specialist: Sustainability in Digital and IT:
- Understand the key concepts of
- Understand the value, benefits, costs, and risks of
- Understand how digital and information technology support
- Know how to plan sustainability for an
Understand how organizational sustainability is assessed, maintained, and improved
The ITIL® 4 Specialist: Sustainability in Digital and IT course explores how service organizations can address sustainability challenges concerning their digital and IT strategies, tactics, and operations; focusing on ITIL’s Service Value Chain and ITIL practices. It focuses on IT and digitally-enabled services’ role in the environment while exploring opportunities to positively impact it by adopting and driving sustainable and ethical behavior and a mindset that goes beyond individuals and impacts businesses at an organizational level.
Course Approach
This course is delivered in a classroom/virtual mode using a case study and exercises that are designed to enhance the candidates understanding of ITIL 4. Candidates who have attended this course, and have done some self study, are suitably prepared to take the ITIL 4 Sustainability in Digital & IT test.
Course Student Material
Students will receive an ITIL4® Sustainability in Digital & IT digital workbook containing all of the presentation materials, course notes, case study and sample exams. Apart from this, all candidates will be also getting ITIL 4 Sustainability in Digital & IT core guidance manual from AXELOS/ PEOPLECERT
Examination Format:
- 35 questions Multiple choice
- 60 minutes’ duration
- Closed book
- Four practical assignments.
Course Coverage
- Let’s Get to Know Each Other
- Course Overview
- Course Structure
- Course Agenda
- Course Components
- Assessment Details
- Sustainability – An Introduction
- Sustainable Development
- Sustainability and Corporate Social Responsibility
- Digital Technology, IT Services, and Sustainability
- Role and Structure of the Sustainability Vision
- Defining the Sustainability Vision
- Role of Sustainable Development Goals
- Sustainability Models, Issues, and Concepts
- Digital Sustainability
- Materiality Assessment
- Stakeholders Engagement and Commitment
- Materiality Assessment
- Sustainability Risk Assessment
- Due Diligence
- Stakeholder Analysis and Mapping
- External Assessment
- Internal Assessment
- SWOT Analysis
- Audits and Reports
- Defining Sustainability Objectives
- Selecting and Prioritizing Sustainability Objectives
- Justifying the Sustainability Objectives
- Strategies for Sustainability
- Embedding sustainability into the SVS
- Planning Recommendations
- Taking Sustainable Action
- Sustainability In VUCA Environments
- Ongoing Activities While Pursuing Sustainability Goals
- Sustainability Measurement
- Sustainability Reporting
- Continuous Orientation
- Governance and Audit
- Communication
- Collaboration
- Innovation
- Staying up to Date
Duration
24 hours (3 days)
Course Delivery
Classroom or Virtual Classroom
Languages
English
Target Audience
- IT/Digital/Service Strategists
- Service Designers/Architects
- Product/Service Managers
- ITSM Managers and aspiring ITSM Managers
- Managers of all levels involved in shaping direction and strategy or developing a continually improving team
- Existing ITIL qualification holders wishing to develop their knowledge
There are several options available for this training. Please contact us or send your inquiry to info@quintconsultingservices.com, and we will provide you with a suitable solution.
