Category – ITIL®
Course Description
ITIL® Product (Version 5) is intended to provide candidates with the guidance needed to innovate and co-create value through digital products, in alignment with the ITIL guidance. Furthermore, it provides practical direction to help candidates align people, processes, and technology, to navigate the complexities of the product lifecycle and ensure that products deliver measurable value aligned with business goals.
ITIL Product provides guidance for organizations involved in the creation and continual improvement of digital products across the ITIL Product and Service Lifecycle. A digital product is a combination of an organization’s resources, based on digital technology, designed to offer value to consumers. Digital products provide capabilities that enable service offerings and digital services. Digital services are always based on digital products, and one product may support many services, while one service may rely on several products
Course Objectives
At the end of this course, you should be able to:
- understand the key concepts of digital products and services
- explain the scope, purpose, benefits, and challenges of the ITIL Product and Service Lifecycle Model
- describe how the value chain activities support the lifecycle
- explain and apply the purpose, steps, roles, outputs, CSFs, metrics, and recommendations for each activity
- explain how management practices enable value chain activities
- describe how operating models and value streams support digital service management
- understand how AI, automation, PRINCE2, and DevOps enhance lifecycle delivery
| Details | Information |
|---|---|
| Duration | 3 Days (24 hours) |
| Course Delivery | Classroom or Virtual Classroom |
| Languages | English |
Target Audience
The target audience includes ITSM managers, service delivery leads, IT operations professionals, Product Managers, Software Engineers, and consultants seeking to update their knowledge of AI-enabled, digital-first practices.
Pre requisites
ITIL 4 Foundation or ITIL Foundation (Version 5)
| Examination Details | Information |
|---|---|
| Questions | 40 questions |
| Type | Multiple choice |
| Passing Marks | 28 out of 40 (70%) |
| Duration | 90 minutes |
| Mode | Open book |
Course Coverage
- Module 1: Digital Products and Services
- Module 2: Discover
- Module 3: Design
- Module 4: Acquire
- Module 5: Build
- Module 6: Transition
- Module 7: Operate
- Module 8: Deliver
- Module 9: Support
- Module 10: ITIL Product & Service Lifecycle
Certificate
ITIL® Product (Version 5)
Certificate Renewal
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
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