Category – ITIL®
Course Description
Official Launch ( 12 Feb 2026)
ITIL® Foundation (Version 5) introduces candidates to the key concepts of digital product and service management and establishes a common language for effective practice across organizations. It provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services. ITIL Foundation (Version 5) enables candidates to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, and outcomes. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.
The ITIL Foundation (Version 5) examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL Framework, as described in the syllabus below, to be awarded the ITIL Foundation qualification. The ITIL Foundation (Version 5) is a prerequisite for the ITIL (Version 5) higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL Framework in context.
Target Audience
• IT Managers, Service Delivery Managers, Service Desk Analysts, IT Support Professionals, and IT Project Managers
• Digital Product & Service Managers: Product Owners, Product Managers, and those responsible for the full lifecycle of digital product
• Technologists & DevOps Practitioners: Software developers, engineers, and DevOps professionals seeking to integrate ITIL best practices into their workflows
• Business Leaders & Strategic Decision-Makers: C-suite executives, senior managers, and directors looking to align IT strategy with business goals and manage AI-enabled, agile environments.
• Professionals Impacted by AI: Individuals working with AI, automation, and data-driven decision-making.
• ITIL 4 and V3 Certified Professionals: Anyone looking to update their skills to ITIL 5 (offering specialized transition paths for current certification
holders).
Duration : 16 hours (2 days)
Course Delivery : Classroom or Virtual Classroom
Languages: English
Pre requisites
There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.
About the Examination
• 40 questions
• Multiple choice
• 26 out of 40 marks required to pass (65%)
• 60 minutes
• Closed book.
Certificate
ITIL® (Version 5) Foundation
Certificate Renewal
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
ITIL®️, PRINCE2®️ and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Copyright ©️ PeopleCert group 2025. Reproduced under license from PeopleCert. All rights reserved.
The ITIL®️ Version 5 Foundation course is provided by Quint Consulting Services Pvt. Ltd, an ATO of PeopleCert.
26-27 February | 12-13 March
Please feel free to contact us or send your inquiry to info@quintconsultingservices.com, and our team will be happy to provide a suitable solution.
